Websites & AI that get heating engineers booked.
First proper cold snap and every phone in the county goes at once. The job goes to whoever picks up. TRAYD picks up when you can't: texts the customer back, answers them, and books them into your diary while you're still elbow-deep in a boiler.
Example text conversation with Ashcroft Heating. Ashcroft Heating: Missed your call. Ashcroft Heating here, boiler playing up? Customer: No heat since last night Ashcroft Heating: Engineer with you today, 11am ✅
A heating engineer's phone rings at the worst moment
You're in an airing cupboard with the flue off and both hands busy. Invoca's 2024 call data puts 27% of calls to home-services businesses as unanswered, and no-heat calls are the least patient calls there are. A family with a cold house rings three engineers in five minutes and books the first one who answers. The best engineer on the list doesn't win. The one who picked up does.
The whole system, set up around your work
A website that puts your Gas Safe number, your patch and your phone number where a panicking homeowner can find them in two seconds. Missed-call text-back so the calls you can't take get answered anyway. Follow-up that chases your boiler-replacement quotes instead of letting them sit. Online booking for services. And local SEO so you turn up for “boiler repair near me”.
- Website built for emergency and replacement work
- Missed calls texted back and booked, 24/7
- Boiler quotes chased until there's an answer
Build it in the quiet months, not the mad ones
Heating work lands in a lump. Summer is slow, then the first cold week arrives and you're flat out until March. A build takes about a week. Do it now and the system has the whole quiet season to be tuned properly before the rush. Start it in October and you're setting up software during the busiest fortnight of your year. That's backwards.
Or hand the phone over completely
If the phone during a cold snap is genuinely a full-time job, and for a lot of heating firms it is, TRAYD OS answers every call live, 24 hours a day, quotes, schedules and follows up. £3,000/mo plus a £7,500 setup, and it answers at two in the morning in a cold snap exactly as it does on a quiet Tuesday. Most engineers should start on the TRAYD System at £297/mo and move up when the winter proves the point.
What tradespeople ask us.
- Will this work for a one-man band?
- That's exactly who it's built for. Most of what you're buying is for the engineer who's on the tools all day and physically can't get to the phone. A bigger firm has somebody in an office; you've got a system instead.
- Can it handle no-heat emergencies properly?
- Yes. Urgent jobs are treated differently from a service booking. We set with you what counts as an emergency, and those get flagged straight to your phone rather than dropped into a slot next Thursday.
- Does it know about servicing and gas safety checks?
- We set it up with your services, your prices and your patch before it goes live, so it answers on servicing, landlord certificates and breakdowns the way you would.
- How long until it's running?
- About a week. Fifteen minutes on a call from you, then we build it, show you, and switch it on.
- What does it cost?
- £97/mo for the website on its own, £297/mo for the full TRAYD System, £3,000/mo for TRAYD OS. Month to month, and money back inside 30 days if it's not for you.
Ready to stop losing jobs to a website that doesn't work?
Book a 15-minute demo. We'll show you exactly what we'd build for your business.
No pressure, no tech setup.